Submitting a request - Tracking events

We want our users to use the submit a request button on our help centre as the primary method of raising tickets.

We were interested to know if there was any way of connecting a ticket that has been raised to the article that the user was reading when they clicked 'submit a request'?

Is this possible? I've been advised by your support team that it is not, but to raise it here for discussion.

Thanks!